Return Policy

Velqoran™ — A Clear Route for Returns

We want customers to have a straightforward way to contact us when a product is not suitable or arrives with an identifiable issue.

Return requests are reviewed according to the product condition, order information, reason for return, and the circumstances surrounding the request.

Return administration for Velqoran™ is handled by Fjällräven San Jose as the operator of this store.

↩ Return Condition

Unless an item has arrived damaged, defective, or incorrect, products submitted for return should generally remain clean, complete, and in a condition reasonably suitable for return.

Where applicable, included components and original product packaging should remain together.

📷 Damaged or Incorrect Products

If an item arrives damaged or does not match the item ordered, please contact customer support and provide enough information for us to review the issue. Photographs may be requested when they are useful for verifying product condition.

🚫 Items That May Not Qualify

A return may be declined where an item shows substantial misuse, intentional damage, unauthorized modification, missing components, or other conditions that prevent reasonable evaluation.

✦ Before Sending Anything Back

Customers should contact us first and follow the return instructions provided for the specific request.

Return outcomes are determined after the relevant information has been reviewed.